Shipping & Returns

Shipping

Where we ship

We ship Australia-wide, dispatched from within Australia.

Processing time

Orders are processed on business days. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery timeframes

The timeframes below are estimates in working days, excluding weekends and public holidays. They start once your order has been dispatched, not when it is placed. We can't guarantee an exact arrival date.

Destination	Estimated delivery
VIC	7-10 working days
NSW, SA, ACT, QLD	9-12 working days
WA, NT, TAS	9-12 working days

Regional and remote areas can take longer than the estimates above. Peak periods such as Christmas, Black Friday and long weekends can also add time.

Tracking

You'll get a shipping confirmation email with tracking details once your order leaves the warehouse. Tracking can take up to 48 hours to start updating after you receive it.

Delivery addresses

Please double-check your delivery address at checkout. We can't redirect a parcel once it has been dispatched, and we aren't able to cover the cost of a parcel sent to an address entered incorrectly.

Delayed or lost parcels

If your tracking hasn't updated for more than 7 business days, or your estimated delivery window has passed, email us with your order number and we'll chase it up with the carrier.

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Returns & Refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

What we accept

You can request a return, refund or replacement if your item:

• arrives faulty, or stops working through no fault of your own;
• arrives damaged in transit;
• is significantly different from its description or images on this website; or
• isn't fit for the purpose we told you it was fit for.

What we don't accept

We don't offer returns or refunds for change of mind. That includes ordering the wrong colour, length or variant, or deciding the item doesn't suit your vehicle after it arrives. Please read the product description and specifications carefully before you order, and get in touch if you're unsure whether something will fit.

We also can't accept returns on items that have been cut, modified, hard-wired or installed with adhesive in a way that can't be reversed, unless the fault existed before installation started.

How to make a claim

1. Email bandzstackers@gmail.com within a reasonable time of receiving your order.
2. Include your order number, the item affected, and a short description of the problem.
3. Attach clear photos, or a short video. For lighting products, footage with the item powered on helps us resolve the claim faster.

We'll respond and let you know the next step, which may be a replacement, a refund, or returning the item to us. If we ask you to return an item that's faulty, damaged or not as described, we cover the return postage.

Refunds

Approved refunds go back to your original payment method. Once we process it, your bank or card provider may take a few more business days to show it on your statement.

Damaged in transit

If your parcel arrives visibly damaged, photograph the packaging before opening it where you can, and contact us within 7 days of delivery.

Wrong or missing items

If we've sent the wrong item, or something is missing from your order, contact us and we'll correct it at our cost.

More information

Nothing on this page limits your rights under the Australian Consumer Law. You can read more about those rights at accc.gov.au.

Contact

CurbGear
4-6 Miall Way, Albion Park Rail NSW 2527, Australia
bandzstackers@gmail.com